Shipping policy

Where we ship

United States only. We do not ship internationally, and we do not forward to freight forwarders or reshippers. Orders to addresses outside our shipping scope are cancelled and refunded in full.

What shipping costs

Flat rates, every destination we ship to. No rate is calculated at the address step and no handling fee is added later — the figure you see in the cart is the figure charged.

The free-shipping threshold is judged on your merchandise subtotal after any discount code, before tax and before the value of any reward or gift is taken off — so redeeming a reward can never push you back under $200 and cost you the free shipping you had already earned. Express is a paid upgrade at every order value; it is not free above the threshold, because the faster service costs us the same whatever is in the box.

We do not quote a delivery date. What we control is dispatch, and that is what the table promises. Once the parcel is with the carrier, the transit time is theirs, and a guaranteed date we cannot enforce is worth less to you than an honest one we can. Tracking is emailed the moment the parcel is handed over.

Processing and dispatch

Orders dispatch within 1 business day of cleared payment. Orders that clear after 2:00 pm Eastern, on weekends, or on public holidays dispatch the next business day. Orders paid by Zelle, Venmo, or another manual method do not enter the dispatch queue until the payment has actually landed and been confirmed — the clock starts at confirmation, not at checkout.

Tracking

A tracking number is issued by email when the parcel is handed to the carrier. Tracking can take up to 24 hours to show movement. If your tracking has not updated in three business days, contact us and we will open a trace with the carrier.

Packaging and handling

Material ships as lyophilized powder in sealed glass vials with a crimp seal, packed to protect against impact. Lyophilized peptide is stable at ambient temperature for a normal transit window, so cold packing is not what makes it arrive intact — we include it anyway, as margin against the outlier: a parcel left in a hot vehicle, or a summer shipment that sits longer than it should. Store on arrival per the storage guidance on each product page.

Delivery exceptions

• Lost in transit. If the carrier confirms a parcel as lost, we reship at our cost or refund in full, your choice.
• Marked delivered but not received.Contact us within 7 days. We will open a carrier investigation. Outcomes depend on the carrier’s findings.
• Damaged on arrival. Photograph the outer box and the vials before discarding anything and contact us within 7 days.
• Incorrect address.Address accuracy is the buyer’s responsibility. Parcels returned to us as undeliverable can be reshipped once the reshipping cost is paid.
• Lost or undeliverable in transit. If tracking stops and the carrier cannot complete delivery, contact us within 30 days of the ship date. We reship the order once at our cost.

Questions